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Support

Having trouble? See below for who to contact when experiencing issues.

Transactions

Xsolla is an authorized global distributor of Niantic digital goods. For help with web store purchases made from Xsolla, please visit Xsolla's general support website or the quick links below.

Visit payment support website
General Troubleshooting

For login issues, problems with receiving your items, and general troubleshooting, visit the quick links below or Niantic Support

Visit support website
Vendor ImageNiantic Labs Link

*Total number of bonus PokéCoins received will vary based on the PokéCoin bundle purchased. Visit the listing for each bundle to see details.

Pokémon GO is playable in English, French, German, Italian, Russian, Japanese, Spanish, Traditional Chinese, Korean, Thai, Brazillian Portuguese, Turkish, and Indonesian.

©2023 Niantic, Inc. ©2023 Pokémon. ©1995–2023 Nintendo / Creatures Inc. / GAME FREAK inc. Pokémon and Pokémon character names are trademarks of Nintendo. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. During gameplay, please be aware of your surroundings and play safely.